I'm Adam — a Sales and Operations Executive with over 20 years of leadership experience and more than 10 years in the contact center industry, driving revenue growth, improving operations, and building high-performing teams across
B2B sales, contact center operations, and construction management.
Based in Sebring, FL, I'm currently focused on launching Xinix in
the US market, bringing world-class cloud communications and software delivery to
American businesses.
What sets me apart is how I lead. I believe that empathy and compassion
are not soft skills — they're leadership superpowers. When people feel truly seen and
supported, they perform at their best. I've built that culture across contact centers
of 100+ agents and construction crews of 50 people, and I've seen firsthand what
it unlocks.
As a CCSigma Black Belt, I bring structured, data-driven discipline
to every process challenge. I don't guess — I measure, analyze, and improve. And
through all of it, honesty and integrity are non-negotiables. I say
what I mean, own my mistakes, and always do right by the people I work with.
Outside of work, I'm a hands-on builder and proud father with a love
for crafting, fishing, laser wood burning, and 3D printing.
